Becoming an Expert at Managing Conflict
A business that is full of conflict can’t be successful. Underlying animosity means that people don’t trust each other or work productively. You can really give your business a leg up when you resolve any conflicts that arise quickly. The process of resolving conflicts is the same no matter what the conflict is. The scene needs to be set up in an effective way. In order for people to open up to new ideas, they need to feel safe and respected. The problem (not individuals) should be the focus of the discussions. Each person needs to feel like they are being listened to. You should take everything people say with thoughtful consideration and not just shut down ideas. Rephrasing what people are saying is a good way to show you are listening and to understand better.
You need a lot of information in order to reach a solution. The position a person is taking is often on the surface of some much deeper desire or need. You won’t be able to do this if you aren’t being objective and putting yourself in their shoes. You will run into problems if you try to solve too many issues at once. Be concise and simple. Try to imagine the situation from the person’s point of view and see how it is effecting him. People will get defensive if they are met with sentences starting with “you” too often. Instead, try starting sentences with “I” to show that you are thinking about your actions instead of someone else’s. Make sure everyone gets a chance to clarify their own feelings.
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